REFUND POLICY

Overview

This Refund Policy clearly defines the official rules, eligible conditions, processing procedures, and timeframes for all return and refund requests placed on our website, covering all dietary supplement and sports fitness nutrition products. This policy is established to provide transparent, fair, and standardized after-sales protection for all global customers. All refund services are uniformly implemented in accordance with the terms below to ensure every customer enjoys a secure and risk-free shopping experience. By placing an order and purchasing products from our store, you confirm that you have fully read, understood, and agreed to the entire contents of this Refund Policy.

General Eligibility for Returns

We offer a consistent and customer-friendly return window for all eligible merchandise. Customers are entitled to apply for a return within60 calendar days from the date of order delivery. All return applications submitted within the valid period will be reviewed and processed by our professional after-sales team in strict accordance with official standards.
To qualify for a successful return and refund, the returned items must remain in original condition, including intact original packaging, unopened seals, unused status, and complete product accessories. Products that are damaged, used, altered, or missing original packaging due to personal reasons will not be eligible for return. We strictly implement uniform return standards for all regional orders to ensure equal service treatment for all global users.

Order & Shipping Terms

All orders placed on our website are settled in USD (United States Dollar) as the unified currency. Our store provides global free shipping for all products with no shipping charges, handling fees, or hidden logistics fees for any orders. Under normal circumstances, shipping fees will not be deducted during the refund process since no delivery cost is charged to customers.
All orders will be shipped within 1–3 working days after payment confirmation, with a unified global delivery time of 6–12 working days. Delivery time differences in different regions will not affect the validity of the 60-day return policy, and all customers enjoy the same return service window.

Refund Processing Timeline

Once we receive and inspect your returned items and confirm that the products fully comply with our return eligibility rules, we will formally initiate the refund procedure. The standard processing period for all verified refund requests is 5 to 10 working days.
All refunds will be returned to the customer’s original payment method and original payment account. The specific arrival time of the funds may be slightly affected by the processing cycle of the third-party payment platform, but we will complete all internal review, verification, and fund settlement procedures within the specified time frame to ensure efficient refund processing.

Non-Refundable Situations

To standardize service management and protect legitimate rights and interests of both parties, the following situations are not eligible for return or refund services: return applications exceeding the 60-day valid return window; products that have been opened, used, damaged, or artificially altered; products with lost original packaging, labels, or accessories; returns caused by incorrect personal operation, improper storage, or subjective dislike without product quality problems; and orders that violate website transaction specifications and official service rules.

Partial Refund Rules

For orders that meet partial return conditions, we support proportional partial refund processing. Our team will calculate the refund amount according to the unit price of the returned products in the original order. The partial refund will also follow the unified 5–10 working days processing cycle after warehouse inspection and verification, ensuring accurate and standardized fund settlement.

Policy Revision & Updates

We reserve the right to adjust and update the terms of this Refund Policy irregularly according to service optimization and industry standard upgrades. The latest policy content will be published and updated in real time on this official page, and the revised terms will take effect immediately after publication. Continued use of our website and continued purchase of our products after policy updates will be deemed as acceptance of the latest refund service rules.

Contact Support

If you have any questions regarding return eligibility, refund progress, application procedures, policy interpretation, and other related after-sales matters, please contact our official customer service team through the dedicated channels displayed on our Contact Us page. Our professional after-sales team will provide you with standard, accurate and timely assistance and solutions.