CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy is formulated to provide standardized, transparent, and high-quality shopping services for all global customers. It covers the complete service rules including payment settlement, order processing, logistics distribution, return and refund services, aiming to create a secure, convenient and worry-free shopping experience for every user who purchases our dietary supplements and sports fitness nutrition products. All service clauses are uniformly applicable to all customers and orders of our store, ensuring fair and standardized service execution.

Payment Settlement Rules

Our store adopts a unified and standardized payment settlement standard for all global orders. All commodities in the store are priced and settled in USD (United States Dollar) uniformly. There is no diversified currency settlement or complicated currency conversion process. Customers can complete payment directly in USD, which effectively avoids extra costs and price differences caused by currency exchange, ensuring that all customers enjoy transparent, consistent and fair pricing and settlement services.

Order Processing & Shipping Policy

We adhere to efficient and standardized order processing procedures to ensure timely delivery of all nutritional supplement products. Once your order payment is confirmed successfully, our official team will complete order review, product sorting, packaging and shipment within 1 to 3 working days. We have a strict internal order processing mechanism to avoid order delays and ensure every valid order is processed in the fastest and most accurate manner.
For all orders worldwide, we implement a unified delivery time standard. The overall delivery and arrival cycle of all regional orders is 6 to 12 working days. There is no separate accelerated distribution channel or additional delivery speed option. All customers will follow this unified logistics cycle to receive their packages, realizing predictable and stable logistics services.
In terms of logistics benefits, all products in our store enjoy free shipping services globally. We do not charge any shipping fees, handling fees or hidden logistics surcharges for any orders. All logistics costs are borne by our brand, bringing customers cost-effective and zero-logistics-cost shopping privileges.

Return Service Policy

To fully protect the legitimate consumption rights and interests of global customers, our store provides a long-term and standardized return service. We support a 60-day return service window for all eligible products. Customers who have purchase demands for return can apply for return service within the valid return period in accordance with official rules.
All return applications must comply with our official return specifications, including intact product packaging, unused and unopened products, complete product accessories and original materials. Our professional after-sales team will strictly verify the returned products and return applications after receiving the returned packages to confirm whether they meet the return standards.

Refund Processing Policy

After the returned goods are received, inspected and confirmed to comply with the return regulations by our warehouse and after-sales department, we will initiate the official refund process immediately. The unified refund processing cycle is 5 to 10 working days. The refund will be returned to the customer’s original payment account through the official settlement channel.
The refund progress is completely standardized and institutionalized. Our team will strictly follow the time cycle to complete internal review, financial verification and fund settlement. Customers can check the refund status through the order page during the cycle. We will fully guarantee the timeliness and authenticity of every refund operation.

Customer Support & Contact Channel

If you have any questions or consultation demands about product details, order status, logistics progress, return and refund processes and other customer service related matters, please uniformly contact our official customer service team through the dedicated channel displayed on our Contact Us page. All official contact information and feedback channels are published on the Contact Us page. Our professional customer service team will provide standardized, patient and professional reply and after-sales support for all your inquiries.

Service Commitment

We always take customer satisfaction as the core service tenet. All customer service rules are formulated based on the principle of transparency, standardization and customer priority. We continuously optimize order processing, logistics distribution and after-sales service links, strictly implement all service standards, and strive to provide every global customer of dietary supplements and fitness nutrition products with safe, efficient and reassuring one-stop shopping and after-sales services.